State pass support
Paid, and still can’t get in?
Work down this page. Each step needs less than the one before it, and the last one needs nothing but the card you paid with.
1. Send the sign-in link again
The usual cause is that the first one is sitting in spam.
2. Can’t reach that email at all?
If you mistyped your address at checkout, no email will ever arrive — so prove it with the card instead. Enter the address you typed (even if it’s wrong; that’s what’s on the payment record) plus the last four digits and billing ZIP of the card you paid with.
3. Still stuck
This goes straight to the HOA Weekly team. Include anything you know — the address you used at checkout and the last four digits of the card are usually enough — and we can look up the rest. We reply as quickly as we can, and we will not close it until you are back in.