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Citizens now wants your milestone report at submission — but there is no statutory Citizens bar

Citizens now wants your milestone report at submission — but there is no statutory Citizens bar
Florida · Compliance

Citizens now wants your milestone report at submission — but there is no statutory Citizens bar

What happened. Florida's insurer of last resort now asks for the milestone inspection report as part of a new-business submission. Citizens Property Insurance Corporation's Commercial Lines Bulletin of 6 November 2025 records that OIR approved rate changes and a rule change for new-business risks effective on or after 1 January 2026, with manual changes effective 15 December 2025.1

The rule change

“Rule 500 E - Submission Procedures – Building Safety or Milestone Inspection Reports has been amended to meet legislative changes, which require Milestone Inspections for certain properties statewide.”

And separately, on loss history:

“Citizens will require five years of prior loss history documentation for new-business risks” — to “identify potential unrepaired damage from past claims.”

Loss runs are “not required for new purchases and new construction.” Citizens also reorganised its manuals, moving rating content to “Rating Steps and Factors” and underwriting content to “Underwriting Guidelines.” The final statutory glide-path step to a 15 percent cap took effect 1 January 2026 under SB 76.

Why this converts a compliance problem into a placement problem

The milestone inspection report has, until now, been something an association owed to its local building official. It is now also a document the insurer of last resort asks for at submission.

An association without a completed milestone inspection therefore faces a different kind of difficulty than a regulatory one. It is not merely out of compliance with s. 553.899 — it may have trouble placing coverage at the market of last resort, which is where associations turn when the voluntary market declines them.

The five-year loss run is a real administrative burden for an association that has changed managers, since loss history typically lives with the broker or the prior management company rather than in the association's own files.

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The claim that does not survive checking

A statement circulating in compliance-vendor and management material holds that under HB 913, Citizens Property Insurance is prohibited from issuing or renewing policies unless the association complies with s. 553.899 and s. 718.112(2)(g).

We checked it directly. The enrolled text of CS/CS/HB 913 runs to 191 pages and contains zero occurrences of “Citizens” and zero of “627.351” — the statute that governs Citizens. Section 627.351(6), read in the 2026 Florida Statutes, contains no milestone or SIRS eligibility condition.2

There is no statutory Citizens bar. Anyone citing one is citing something that is not in the law.

Why the distinction is worth the paragraph

This is not pedantry, because the two mechanisms behave differently.

A statutory bar would be absolute, uniform and unappealable by negotiation. An underwriting rule is a submission requirement set by the insurer: it can be waived, phased, revised in the next bulletin, or handled through an underwriter conversation about a scheduled inspection. It also applies as written — here, to new-business risks — rather than to every renewal in the book.

A board told there is a statutory bar will conclude it has no options. A board told there is a submission requirement will get the engagement letter, document the schedule, and talk to its agent. The second is the accurate posture.

Where a genuine statutory gate does exist

There is a Florida statute conditioning a state benefit on milestone and SIRS compliance — and confusing it with the Citizens claim is probably how the error started.

Section 215.55871(2)(b), as amended by HB 393 in 2025, provides that an association “may not apply for an inspection… or a grant… unless the association has complied with the inspection requirements in ss. 553.899 and 718.112(2)(g) and (h).” That is the My Safe Florida Condominium Pilot Program, not Citizens, and it is a bar on applying for hurricane-hardening money, not on obtaining insurance.

Note also what that programme does and does not fund: hurricane hardening, not structural repair arising from a milestone finding. Coverage regularly blurs the two.

What a board can do

  1. Treat the milestone report as an insurance document. File it where the broker can get it, alongside the SIRS and the three-year replacement-cost appraisal that s. 718.111(11)(a) now requires.
  2. Reconstruct five years of loss history now, before you need it. Ask the current broker and the prior one. This is the item most likely to delay a submission.
  3. If the inspection is not done, get the engagement letter signed. It serves twice: s. 553.899(3)(c) allows a good-cause extension only where the owner “has entered into a contract with an architect or engineer,” and it is the document that lets an underwriter see a schedule rather than a gap.
  4. Get the conflict disclosure in writing at the same time. Section 553.899(12) requires an architect or engineer bidding a milestone inspection to disclose in writing any intent to bid on the resulting repair work, and bars a repair bidder from having an undisclosed interest in, or being a relative within the third degree of someone with an interest in, the inspecting firm. Non-disclosure makes the services contract voidable on the association's written notice.

The financing side is moving the same way

Insurance is not the only private standard now reading Florida's structural documents. The mortgage side introduced a maximum per-unit master-policy deductible of $50,000 effective 1 July 2026, retired the Limited Review process for established projects from 3 August 2026, and raises the minimum reserve allocation from 10 to 15 percent of budgeted assessment income for applications from 4 January 2027.

The pattern is worth naming plainly: the enforcement of Florida's structural safety regime is increasingly happening through underwriting and lending standards rather than through the Division. An association that ignores its milestone obligation may never hear from a regulator, and will hear from its insurer and its owners' lenders.

What to watch next

Citizens' commercial lines bulletins are the primary channel for these changes and historically appear in the autumn for the following January. Watch for the 2027 bulletin, and for whether the milestone submission requirement extends from new business to renewals — that would be the change with the widest reach.

Related Florida HOA Topics

← All Florida HOA Topics

  1. Citizens Property Insurance, Commercial Lines Bulletin: 2026 Rate, Rule and Manual Changes, 6 November 2025
  2. s. 627.351, Fla. Stat. (2026) — Citizens Property Insurance Corporation, checked for milestone and SIRS conditions
  3. CS/CS/HB 913 (2025), enrolled text (191 pp.) — searched for “Citizens” and “627.351”
  4. Chapter 2025-173, Laws of Florida (CS/CS/HB 393) — the My Safe Florida Condominium compliance gate

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